Mill Direct Carpet & Floor Covering Customer Reviews

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"We are so pleased with our new floors and the professional service we received from Mill Direct.  Several weeks ago, they installed about 1000 sq. ft of wood and tile in our home. Jennifer was extremely helpful in guiding us to just the right products for our home.  She is very knowledgeable and easy to work with.  The crew that did the demolition of the old floors and installation was led by Mario and they were also professional and pleasant to deal with.  We plan to use Mill Direct again next year when we remodel our master bath."

- James Bentley 

"My experience working with the people at Mill Direct Carpet & Floor in Georgetown was all positive.  They provided, not only beautiful flooring throughout my home, but helped to get some problematic drywall work done beforehand that everyone else had wanted to charge an arm and a leg for, but their costs were fair and reasonable. Jim and his assistant Jennifer were so helpful in every way and were there whenever needed or had questions.  They came recommended by someone else and I would happily and highly recommend them as well."

- Gail Howatt

"Mill Direct installed the hardwood floors on my house when it was built, 13 years ago. Recently we updated our floors and after doing some comparison shopping went back to Jim‘s team at Mill Direct. We decided to use Mill Direct because of the good job they did when the house was built and after doing comparison shopping they had the best value point and best quality product. Jim does exactly what he says he will do, started on time and completed the job on time. The quality of their workmanship is excellent."

- Lance Kavanaugh  

"I just replaced about 1200 sq. feet of tile in my home with all my furniture still inside. This is the second time I have used Mill Direct. The first time was to install engineered wood floors in the bedrooms, living room and dining room. Perfect job. That was one year ago. So I went back to Jim and requested the same team of installers, the supervisor is named Luis, that installed the wood floors.  No problem, he scheduled them in. They did a fantastic job with the new plank tile and it was not an easy job since the old thin-set had to be ground down to bare cement (how a job is supposed to be done on all tile tear outs and not just floating new thin-set over the old), and then the new plank tiles laid down. It was a dusty job of course, but they cleaned up every day, left their tools and supplies neatly arranged in my garage, no debris lying around, all trash and old tile gone at the end of the day. I would highly recommend Jim and Mill Direct and supervisor Luis for any tile or wood flooring job. I had other bids on the job, and Jim's price was right in line with the others, however I decided to go with a team that I had worked with before. Make sure you turn off the home's AC/Heating system during this type of work so as not to clog your filter with dust. They also covered all my furniture and other belongings with plastic, but I borrowed their roll and double wrapped just about everything so in the end, it was not a big job to get the house dust free after the installation was done."

- John Robinson

"In 2017,our first floor with Mill Direct was about 1800 feet of inter-ceramic wood tile. The job was great,and everything was on time and priced right. The staff was a pleasure to work with. in 2020 we did another 3 rooms ,and tear out of 2 bathrooms, in preparation for the next job. the plan is redo 3 showers, after design and layout are complete. definitely recommend them."

- Joe

"I had some leakage around my kitchen sink as well as my shower drain was breaking down and I needed help.


One of the local plumbing companies suggested that I should call Jim Locke at Mill Direct.
I called Jim and we made an appointment.

He came on time and fixed all the kitchen and master bath problems. Just like having a new home with no leaks.

Good guy !!

Call Jim and he will take good care of your problems."

- James E Norton

"Mill Direct did ALL our floors a few weeks ago.  They are absolutely beautiful.  It took 10 days and while we were out of town for the installation Jim (the owner) sent us pictures and kept us informed of the progress.  We are so happy  with them.  There are a couple of things that need to be done but I have no doubt that they will handle those."

- Stephanie Bartholomew

"Great service and excellent flooring! Jim is amazing and so is his team. Love my wood floors!"

- Michelle V

"Wonderful LOCAL company. Good, honest people and the best prices around"

- Jennifer Riker  

"Owner stayed after closing to help us out with floor selections. Also has a really cute dog!"

- Ann Rambusch

"Jim is super informative and helpful layed out the quote honesty and direct."

- Paulmatx@gmail.com Wrinkles1

Very knowledgeable sales staff, very helpful. Would definitely recommend."

- Michael Biese

"Very nice people. Very competent."

- Tim Taylor

"OUTSTANDING CUSTOMER SERVICE!"

- UPLATE JAY